Privacy Policy

Welcome to GoTurf (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by GoTurf (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected? We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

How is Personally Identifiable Information stored? Personally Identifiable Information collected by Go Turf is securely stored and is not accessible to third parties or employees of GoTurf except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information? Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info@goturf.com.au
How does GoTurf use login information? Go Turf uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure? All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@goturf.com.au
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site? We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting info@goturf.com.au. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes? We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.
Links:

This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

© 2017 GoTurf, All rights reserved.
Unauthorized duplication or publication of any materials from this Site is expressly prohibited.

See, touch, and learn all about turf at our Brendale showroom

2023 marked the opening of our Brendale office to provide a local service where turf is front and centre to North Brisbane.

Reviews from our customers

Susan D.

Mid Feb 2023. Ordered Sir Walter turf for delivery to my house. Lady who took the order was very helpful with quantity to buy which was spot on. Delivery turned up on time. Driver went out of his way to put the turf exactly where it was wanted at the back of my property. The turf was in rectangular pieces about 1 metre x .75 metre -not in rolls.

Sariah B.

We recently turfed our front yard and were extremely happy with our decision to use Go Turf. The quality turf we received exceeded our expectations, was great value for money and was free from weeds (unlike other turf we’ve seen on the market). Our lawn is now thriving. Thanks Matt for your wonderful customer service!

Rebecca C.

Such an amazing bunch of people. Exceptional customer service, personal approach, kind hearts. I was in a heat of dispare and phoned unknowingly to me after hours and they happily took my call and even dashed me around the farm to find the perfect piece for my needs. all right away.

Sonja R.

Quality Service, Quality Turf,Great to work with!All the staff at Go Turf will help you with what ever your turfing needs may be.

Shiralee W.

Extremely helpful, friendly people and lovely lawn for eyes to see. Highly recommended Go Turf for all your lawn!

Stuart H.

Fantastic service and product!!! Great to deal with a Family business whom has pride in their product and service! Cheers Go Turf..

Sarah G.

The customer service / communication from start to the very end was above the rest. The three men that delivered and laid our turf were so friendly, happy and just pleasant men and they were fast and did a spectacular job.

Liisa I.

Share what your customers are saying about your products, customer service or shipping rates.

Dave

Matt at Go Turf was a pleasure to deal with. Nothing was too hard and the Turf quality was fantastic. Go Turf's focus on looking after it's customers is outstanding and their commitment to ensuring customers are happy with their product is evidenced when the last thing they say is "let me know if you have any problems".

Ben V.

Amazing! The best word to describe the whole crew at Go Turf. Everyone from Matt and Jo through to Jeff and his boys. They were all great do deal with, very friendly and insightful. would recommend them to anyone.

Steve B.

Really good customer service. I ordered 220m2 of Sapphire Buffalo turf which was delivered and laid 2 days later. The guys did an adequate job laying, but bear in mind your soil must be completely prepped beforehand. I knew this but didn't have the time to get the soil as flat and well prepped as I would have liked.

Leishy V.

The most beautiful product! If you can make the trip out to beerburrum to pick up your grass, do it. The scenery is amazing with views of the bay and the glasshouse mountains. Especially if you're a city slicker. Very cool to see how they cultivate our beautiful turf! Thank you ladies my grass is incredible!!!

Ronnie M.

Absolutely love my new Empire Zoysia lawn from Go Turf. Whilst I didn't have them install it the quality of grass was fantastic. I can't wait to be able to kick the ball around on it with my son!The staff (I think it's Jo and Jessica) where fantastic and delivered on very short notice.

Susan H.

We have been going to go turf for 2years now we have found everyone there so helpful, and very friendly we would recommend everybody to go and talk to go turf about there needs as they will always point you in the right way thank you go turf cheers sue and keith