Terms & Conditions
1. Introduction
Welcome to GoTurf. We specialise in providing high-quality turf directly from our farm to your space. We offer a range of services including delivery, pick-up, and installation to meet your needs. Please read these terms and conditions carefully before using our website or placing an order.
2. Turf as a living plant
2.1 Quality issues
Turf is a living, perishable plant. As such, any concerns regarding the quality of the turf including, but not limited to, discolouration, patches, or dryness, must be reported within 8 hours of delivery. To lodge a complaint, please:
- Take clear, high-resolution photos of the turf as evidence of the issue.
- Contact our support team via email at info@goturf.com.au with the subject line "Quality issue".
- Include your order number, contact information, and any relevant details about the issue in the email.
2.2 Assessment
Upon receiving your complaint, we will assess the issue based on the photographic evidence and details provided. We reserve the right to request additional information or photographs before making a final decision. If the complaint is justified, we will arrange for a replacement or refund of the affected turf as per our discretion and in accordance with our refund policy outlined below.
3. Warranty for LSA products
3.1 Coverage
Specific products, namely 'Sirwalter DNA Certified, TifTuf Hybrid Bermuda, Zoysia Australis and Sir Grange Zoysia' are covered under the Lawn Solutions Australia (LSA) 10-year warranty. This warranty is specific to these products and is subject to the terms and conditions provided by LSA.
3.2 LSA guarantee
The LSA guarantee provides assurance on the genetic purity of the turf and covers issues such as performance and durability for a period of 10 years from the date of installation, under normal conditions of use and proper maintenance. To view the full terms and conditions of the LSA guarantee, please visit the LSA 10-Year Lawn Warranty page.
Please note: The LSA warranty is provided by Lawn Solutions Australia, and any claims under this warranty must be directed to LSA as specified in their warranty terms.
4. General conditions
4.1 Ordering and payment
Orders can be placed through our website or via telephone. Full payment must be received prior to the dispatch of goods. We accept payment via major credit cards and direct transfers with payment confirmation emailed to info@goturf.com.au
4.2 Delivery and installation
We offer delivery and installation services which are scheduled at the time of purchase. It is the customer's responsibility to ensure that the site is prepared for installation according to our site preparation guidelines.
4.3 Refund and cancellation policy
Cancellations are subject to a cancellation fee if the order is cancelled after it has been dispatched from our farm. Refunds or exchanges for quality issues are assessed on a case-by-case basis, with considerations made based on our quality issues policy.
4.4 Liability
GoTurf shall not be liable for any indirect, special, incidental, consequential, or punitive damages including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of our products or services.
5. Changes to terms and conditions
We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately. We encourage you to review our terms regularly to ensure you are aware of any changes.
6. Contact us
For any questions or concerns regarding these terms and conditions, please contact us at info@goturf.com.au.
By placing an order with GoTurf, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
See, touch, and learn all about turf at our Brendale showroom
2023 marked the opening of our Brendale office to provide a local service where turf is front and centre to North Brisbane.
Reviews from our customers
Susan D.
Mid Feb 2023. Ordered Sir Walter turf for delivery to my house. Lady who took the order was very helpful with quantity to buy which was spot on. Delivery turned up on time. Driver went out of his way to put the turf exactly where it was wanted at the back of my property. The turf was in rectangular pieces about 1 metre x .75 metre -not in rolls.
Sariah B.
We recently turfed our front yard and were extremely happy with our decision to use Go Turf. The quality turf we received exceeded our expectations, was great value for money and was free from weeds (unlike other turf we’ve seen on the market). Our lawn is now thriving. Thanks Matt for your wonderful customer service!
Rebecca C.
Such an amazing bunch of people. Exceptional customer service, personal approach, kind hearts. I was in a heat of dispare and phoned unknowingly to me after hours and they happily took my call and even dashed me around the farm to find the perfect piece for my needs. all right away.
Sonja R.
Quality Service, Quality Turf,Great to work with!All the staff at Go Turf will help you with what ever your turfing needs may be.
Shiralee W.
Extremely helpful, friendly people and lovely lawn for eyes to see. Highly recommended Go Turf for all your lawn!
Stuart H.
Fantastic service and product!!! Great to deal with a Family business whom has pride in their product and service! Cheers Go Turf..
Sarah G.
The customer service / communication from start to the very end was above the rest. The three men that delivered and laid our turf were so friendly, happy and just pleasant men and they were fast and did a spectacular job.
Liisa I.
Share what your customers are saying about your products, customer service or shipping rates.
Dave
Matt at Go Turf was a pleasure to deal with. Nothing was too hard and the Turf quality was fantastic. Go Turf's focus on looking after it's customers is outstanding and their commitment to ensuring customers are happy with their product is evidenced when the last thing they say is "let me know if you have any problems".
Ben V.
Amazing! The best word to describe the whole crew at Go Turf. Everyone from Matt and Jo through to Jeff and his boys. They were all great do deal with, very friendly and insightful. would recommend them to anyone.
Steve B.
Really good customer service. I ordered 220m2 of Sapphire Buffalo turf which was delivered and laid 2 days later. The guys did an adequate job laying, but bear in mind your soil must be completely prepped beforehand. I knew this but didn't have the time to get the soil as flat and well prepped as I would have liked.
Leishy V.
The most beautiful product! If you can make the trip out to beerburrum to pick up your grass, do it. The scenery is amazing with views of the bay and the glasshouse mountains. Especially if you're a city slicker. Very cool to see how they cultivate our beautiful turf! Thank you ladies my grass is incredible!!!
Ronnie M.
Absolutely love my new Empire Zoysia lawn from Go Turf. Whilst I didn't have them install it the quality of grass was fantastic. I can't wait to be able to kick the ball around on it with my son!The staff (I think it's Jo and Jessica) where fantastic and delivered on very short notice.
Susan H.
We have been going to go turf for 2years now we have found everyone there so helpful, and very friendly we would recommend everybody to go and talk to go turf about there needs as they will always point you in the right way thank you go turf cheers sue and keith